Terms & Conditions
Eminnova Couture
EMINNOVA COUTURE
Terms and Conditions
Effective Date: 10 October 2026
Welcome to Eminnova Couture. These Terms and Conditions govern the use of our website, the purchase of our garments, custom tailoring services, and bulk garment manufacturing services.
Eminnova Couture provides native wear, casual wear, corporate wear, ready-to-wear clothing, custom-tailored garments, and bulk garment manufacturing for individuals, retailers, wholesalers, distributors, and corporate organisations.
By placing an order or using our services, you agree to these Terms and Conditions and any additional terms agreed upon in writing for your order.
1. Orders and Enquiries
Customers may enquire about our products, designs, custom tailoring services, and bulk manufacturing capabilities through our official communication channels.
All orders are subject to confirmation by Eminnova Couture. An enquiry, quotation request, or discussion does not constitute a confirmed order.
Before accepting an order, we may request relevant details, including garment specifications, measurements, quantities, fabric preferences, delivery information, and payment confirmation.
For bulk and corporate orders, the final requirements, production schedule, quantities, and other commercial terms will be documented in the applicable quotation, purchase order, or written agreement.
2. Product Descriptions and Pricing
We make reasonable efforts to ensure that product descriptions, images, colours, fabrics, and specifications are accurate.
Actual garment colours and fabric appearances may vary slightly because of lighting, photography, display settings, and material availability.
Our prices are determined by factors such as garment design, fabric selection, quantity, customisation, labour, and production requirements.
Customers must obtain a quotation for the specific design or order before making payment. Prices communicated in a quotation apply according to the stated terms and validity period.
No order is confirmed until the applicable quotation and order requirements have been accepted by both parties.
3. Payment Terms
A minimum deposit of 60% of the agreed order total, or full payment where required, must be received before production begins.
Payments must be made through the payment methods officially communicated by Eminnova Couture. Where bank transfer is used, customers should verify the payment details through our official channels before transferring funds.
Production will commence after the required payment has been confirmed and the necessary order details and approvals have been received.
Where a deposit arrangement is approved, the outstanding balance must be paid according to the agreed payment terms. For individual orders, the balance may be payable when the garment is completed and before collection or dispatch, as agreed.
For bulk and corporate orders, payment milestones and credit terms, if any, must be expressly agreed upon in writing.
Shipping, dispatch, and other additional charges will be communicated separately unless included in the agreed quotation.
4. Custom Tailoring and Measurements
Customers ordering custom-made garments must provide accurate measurements and approve the relevant design and specifications.
Where measurements are taken by Eminnova Couture, our team will use reasonable care in recording and applying them.
Customers are responsible for reviewing and confirming any measurements, designs, fabric choices, and other specifications submitted for their approval.
Once production has commenced, changes to measurements, design, fabric, quantity, or other approved specifications may not be possible or may attract additional charges and extend the production timeline.
If a garment does not conform to the agreed specifications because of an error attributable to Eminnova Couture, we will assess the issue and provide an appropriate remedy.
5. Ready-to-Wear Purchases
Ready-to-wear garments are subject to stock availability.
An item displayed on our website may become unavailable before an order is confirmed. Where an item cannot be supplied after payment, we will inform the customer and discuss an appropriate alternative or refund, as applicable.
Customers should check the product description, available colours, sizes, and other relevant specifications before ordering.
Returns and exchanges are governed by our Refund, Return and Exchange Policy and applicable law.
6. Bulk and Corporate Manufacturing Orders
Bulk manufacturing orders are subject to the specifications agreed upon in the relevant quotation or written agreement.
Depending on the order, the agreement may cover:
Garment designs, fabrics, colours, and construction specifications.
Quantities, sizes, and measurement tolerances.
Sampling and sample approval.
Production schedules and delivery deadlines.
Payment milestones and outstanding balances.
Packaging, labelling, branding, and shipping requirements.
Inspection procedures and remedies for defective or non-conforming items.
Any agreed sample or production specification must be approved before bulk production begins where such approval is required.
Changes requested after approval may affect cost, production time, and delivery schedules. Any resulting changes to the order must be agreed upon in writing.
Bulk orders are not automatically subject to the same return arrangements as ordinary ready-to-wear purchases. However, this does not remove applicable rights or remedies for defective or non-conforming goods.
7. Cancellations, Returns, and Refunds
Customers who wish to cancel an order, request a return, or seek a refund must contact Eminnova Couture through our official communication channels.
Refund eligibility and amounts depend on the nature of the order, the stage of production, costs already incurred, the reason for cancellation or return, the applicable written agreement, and applicable law.
Custom-made and bulk orders may involve committed fabric purchases, labour, and other production expenses. Where cancellation is requested after such commitments have been made, reasonable and documented costs may be considered when determining any refund.
Deposits are not automatically forfeited in every circumstance, and no provision in these Terms and Conditions excludes mandatory consumer rights.
Please refer to our Refund, Return and Exchange Policy for the detailed procedure and applicable conditions.
8. Alterations and Adjustments
Any complimentary alteration or adjustment offered by Eminnova Couture will be subject to the terms communicated at the time of purchase.
Where an adjustment is required because of an error attributable to Eminnova Couture, we will assess the issue and arrange an appropriate correction.
Where changes result from inaccurate customer-supplied measurements, a change of preference, or a request to alter previously approved specifications, additional charges may apply.
Customers should contact us before arranging third-party alterations to a garment that is the subject of a complaint, as unauthorised alterations may affect our ability to assess the original issue.
Nothing in this section removes remedies available under applicable law.
9. Production and Delivery
Production and delivery timelines depend on the garment type, design complexity, material availability, order quantity, and production schedule.
An estimated delivery period of approximately seven days may apply to eligible orders, depending on the destination and order requirements. This is an estimate and not a universal guarantee for all garments or bulk orders.
Production time and shipping time are distinct. Where an order requires manufacturing, the applicable timeline will be communicated before the order is confirmed.
We may use dispatch riders, courier companies, waybill services, or suitable international delivery providers depending on the destination.
Shipping fees are separate unless otherwise agreed. Customers must provide accurate delivery information and comply with the agreed payment and collection arrangements.
Please refer to our Shipping and Delivery Policy for further details.
10. Customer Responsibilities
Customers agree to:
Provide accurate contact details, delivery addresses, measurements, and order information.
Review quotations, product descriptions, and specifications before approving an order.
Make payments according to the agreed terms.
Communicate changes or concerns promptly.
Inspect delivered garments within a reasonable period and report any apparent discrepancies.
Use our website and services lawfully and honestly.
Eminnova Couture reserves the right to decline or cancel an order where there is a reasonable basis to suspect fraud, unauthorised payment, unlawful activity, or a material inability to fulfil the order, subject to applicable law and appropriate refund obligations.
11. Intellectual Property and Brand Materials
Unless otherwise agreed in writing, Eminnova Couture retains its rights in its original brand identity, logos, website content, product photography, original designs, and other proprietary materials.
Customers may not reproduce, distribute, commercially exploit, or use these materials in a manner that infringes our intellectual property rights.
Where customers supply their own logos, artwork, or branding materials for production, they are responsible for ensuring that they have the necessary rights or permissions to use those materials.
Any ownership, licensing, or exclusivity arrangements relating to custom designs or commissioned work should be agreed upon separately in writing.
12. Website Content and Availability
We aim to keep our website information accurate and accessible. However, occasional errors, omissions, technical interruptions, or outdated product availability may occur.
We reserve the right to update website content, correct errors, modify product listings, and discontinue products or services, subject to obligations relating to orders already accepted.
Changes to these Terms and Conditions will apply from the date they are published, except where applicable law or an existing agreement requires otherwise.
13. Delays and Circumstances Beyond Our Control
Events such as severe weather, transport disruptions, material shortages, customs delays, industrial action, or other circumstances beyond reasonable control may affect production or delivery.
Where such circumstances materially affect an order, we will communicate the issue and work with the customer to determine a reasonable way forward.
This provision does not automatically excuse non-performance or remove rights and obligations imposed by applicable law.
14. Limitation of Liability
Eminnova Couture will exercise reasonable care in providing its products and services.
Nothing in these Terms and Conditions excludes or limits liability for fraud, wilful misconduct, negligence where liability cannot lawfully be excluded, or any other liability or consumer right that cannot legally be limited.
Subject to applicable law, remedies for order-related issues will be assessed in light of the actual circumstances, the agreed specifications, the nature of the loss, and the relevant order agreement.
15. Privacy and Customer Information
Customer information may be used to process orders, confirm payments, take measurements, arrange production, coordinate delivery, provide customer support, and meet legal obligations.
We will handle personal information in accordance with our applicable privacy practices and Nigerian data protection requirements.
Customers should refer to our Privacy Policy for further details about the collection, use, storage, and protection of their information.
16. Disputes and Governing Law
Customers are encouraged to contact Eminnova Couture first to resolve complaints or disputes through good-faith communication.
Where a dispute cannot be resolved informally, it will be handled through the appropriate legal or dispute-resolution process.
These Terms and Conditions are governed by the laws of the Federal Republic of Nigeria, subject to any mandatory legal protections or jurisdictional rules that apply.
17. General Provisions
If any provision of these Terms and Conditions is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Where an individual quotation, purchase order, or signed agreement contains specific terms for a particular order, those terms will apply to the extent of any inconsistency, subject to applicable law.
Failure to enforce a provision immediately does not necessarily constitute a waiver of that provision.
18. Contact Information
For enquiries about these Terms and Conditions, orders, payments, production, or delivery, please contact Eminnova Couture through our official customer service channels.
Eminnova Couture
Wear Confidence. Command Respect.