Privacy Policy

EMINNOVA COUTURE

Privacy Policy

Effective Date: 10 October 2026

1. Introduction

Eminnova Couture respects your privacy and is committed to protecting the personal information of our customers, prospective customers, business partners, retailers, wholesalers, distributors, and corporate clients.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, contact us, place an order, request a quotation, or use our services.

We handle personal information in accordance with applicable data protection laws, including the Nigeria Data Protection Act 2023.

By using our website or providing information to us, you acknowledge that you have read this Privacy Policy. Where consent is required by law, we will obtain it appropriately.

2. Information We Collect

Depending on your interaction with Eminnova Couture, we may collect the following categories of information.

A. Personal and contact information

• Full name.

• Telephone number and email address.

• Billing and delivery addresses.

• Preferred communication channels.

B. Order and garment information

• Garment measurements required for custom tailoring.

• Design preferences, fabric selections, colours, and sizes.

• Order history, quantities, and purchase specifications.

• Alteration requests and customer feedback.

C. Payment and transaction information

• Payment confirmations and transaction references.

• Order totals, payment status, and outstanding balances.

• Relevant billing information.

Payments may be processed through third-party payment providers. We do not intend to collect or store complete payment card details or banking passwords through ordinary customer communications.

D. Business and corporate information

For wholesale, distribution, and corporate manufacturing enquiries, we may collect company names, business contact details, authorised representatives’ information, purchase orders, garment specifications, and other information needed to fulfil commercial agreements.

E. Website and technical information

Depending on the website features and technologies in use, we may collect information such as IP addresses, browser types, device information, pages visited, cookie identifiers, and website interaction data.

3. How We Collect Information

We may collect information when you:

• Browse or interact with our website.

• Complete a contact form or submit an enquiry.

• Contact us through email, telephone, WhatsApp, or other official channels.

• Place an order or request a quotation.

• Submit measurements, designs, or garment specifications.

• Make a payment or provide proof of payment.

• Participate in a customer survey or provide feedback.

• Interact with our website through analytics or other authorised technologies.

We may also receive relevant information from payment providers, delivery companies, or authorised business representatives where necessary to provide our services.

4. How We Use Your Information

Eminnova Couture may use your information to:

• Process orders and confirm payments.

• Prepare, manufacture, tailor, package, and deliver garments.

• Prepare quotations for individual, wholesale, and corporate orders.

• Contact customers regarding measurements, designs, production, and delivery.

• Respond to enquiries, complaints, and refund requests.

• Maintain business, accounting, and transaction records.

• Improve our products, services, website, and customer experience.

• Prevent fraud, investigate suspicious transactions, and protect our business.

• Comply with applicable legal and regulatory obligations.

• Send promotional communications where permitted by law and subject to applicable consent or objection requirements.

We will not use personal information for purposes that are incompatible with the purpose for which it was collected unless a lawful basis permits the further use.

5. Lawful Basis for Processing

Where required under applicable data protection law, we process personal information on one or more lawful bases, including:

• Contractual necessity: To process orders, manufacture garments, arrange deliveries, and provide requested services.

• Legal obligations: To maintain required records and comply with applicable laws.

• Legitimate interests: To manage our business, prevent fraud, improve our services, and maintain customer relationships, provided these interests do not improperly override your rights.

• Consent: Where you have given valid consent, including for processing activities for which consent is legally required.

You may withdraw consent where processing relies on consent. Withdrawal does not invalidate processing lawfully carried out before the withdrawal.

6. Sharing Your Information

We do not sell your personal information to third parties.

We may share relevant information with trusted third parties where necessary for legitimate business operations, including:

• Payment providers and financial institutions to verify or process transactions.

• Dispatch riders and courier companies to deliver orders.

• Website hosting and technology providers to maintain our website and business systems.

• Professional advisers where necessary for legal, accounting, or business purposes.

• Government authorities or regulators where disclosure is required or legally authorised.

We share only information reasonably necessary for the relevant purpose and take appropriate steps to protect it.

Where third parties process information on our behalf, we will take reasonable steps to ensure that appropriate data protection obligations are in place.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand visitor behaviour, and improve the browsing experience.

Depending on the tools implemented, these technologies may include essential cookies, analytics tools, or marketing technologies.

Where consent is legally required for non-essential cookies or similar technologies, we will seek consent before using them.

You may be able to manage cookies through your browser settings or any cookie preference controls provided on our website. Disabling certain cookies may affect website functionality.

8. Data Storage and Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, managing customer relationships, resolving disputes, maintaining financial records, and complying with legal obligations.

Retention periods depend on the nature of the information and the applicable legal or business requirements.

Garment measurements and other sensitive-to-the-customer order details will be retained only as necessary for legitimate service, recordkeeping, or legal purposes.

When information is no longer required, we will take reasonable steps to securely delete, anonymise, or otherwise dispose of it, subject to applicable law.

9. Information Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

Access to customer information should be limited to authorised persons who need it to perform their duties.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we will take appropriate steps to address security risks and respond to incidents in accordance with applicable law.

If a personal data breach occurs, we will assess the incident and make any notifications required by applicable data protection law.

10. International Data Transfers

Where necessary to fulfil an international order or operate our website, personal information may be processed or transferred outside Nigeria, including through authorised technology providers or international delivery services.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable data protection requirements and that suitable safeguards are in place where required.

11. Your Privacy Rights

Subject to applicable law and any lawful limitations, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where legally applicable.

• Request restriction of certain processing activities.

• Object to processing in circumstances provided by law.

• Withdraw consent where processing is based on consent.

• Request a portable copy of certain information where the right to data portability applies.

• Lodge a complaint with the relevant data protection authority.

You may also object to direct marketing and request that we stop using your personal information for that purpose, subject to applicable law.

To exercise your rights, contact us using the details provided below. We may need to verify your identity before responding.

12. Children’s Privacy

Our services are primarily intended for customers who can legally enter into the relevant transactions.

We do not knowingly collect children’s personal information without the appropriate legal basis and safeguards. Where information about a child is necessary for a legitimate order, such as a garment purchased by a parent or guardian, we will handle it in accordance with applicable law.

If you believe that a child has provided personal information inappropriately, please contact us so we can review the situation.

13. Third-Party Websites and Services

Our website or communications may contain links to third-party websites, social media platforms, payment providers, or other external services.

Those third parties may operate under their own privacy policies and terms. Eminnova Couture is not responsible for the privacy practices of independent third-party services.

We encourage customers to review the relevant policies before providing personal information to those services.

14. Marketing Communications

We may communicate information about new designs, product launches, special offers, and other relevant business updates where permitted by law.

Where consent is required, we will obtain it before sending promotional communications.

You may opt out of promotional messages at any time by using the available unsubscribe method or contacting us directly.

Opting out of marketing will not prevent us from sending necessary transactional messages about existing orders, payments, or deliveries.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, website features, technology, or legal requirements.

The updated version will be published on our website with a revised effective date where appropriate.

We encourage visitors and customers to review this page periodically.

16. Contact Us

For questions about this Privacy Policy, requests relating to your personal information, or privacy complaints, contact:

Eminnova Couture

Email: Eminnovacouture@gmail.com

Please include sufficient information to help us identify your enquiry. Do not send passwords, full payment card details, or other unnecessary confidential information.

We will review and respond to privacy requests within the timeframes required by applicable law.

Eminnova Couture