Return & Refund Policy

EMINNOVA COUTURE

Refund, Return and Exchange Policy

Effective Date: October 2026

At Eminnova Couture, we are committed to delivering quality garments that meet our customers’ agreed specifications. This policy explains how cancellations, returns, exchanges, alterations, and refunds are handled for individual purchases and bulk garment manufacturing orders.

1. Custom-Made and Tailored Outfits

Custom-made garments are produced according to each customer’s approved design, measurements, fabric selection, and specifications.

• Before production begins: Customers may request cancellation. Any refund will be assessed based on costs already incurred, including materials purchased and work completed.

• After production begins: Cancellations due to a change of mind are generally not eligible for a full refund. Any refundable balance will be determined after accounting for reasonable, documented costs incurred, subject to applicable law.

• Production errors: If an outfit does not conform to the agreed design or specifications due to an error on our part, Eminnova Couture will offer an appropriate correction, alteration, replacement, or refund, depending on the circumstances.

Customers are responsible for providing accurate measurements and approving the final design and specifications before production.

2. Ready-to-Wear Purchases

Ready-to-wear garments may be eligible for a return or exchange under the following conditions:

• The return request must be made within 7 days of delivery.

• The garment must be unworn, unwashed, undamaged, and returned with its original tags and packaging, where applicable.

• Items altered, damaged, or used after delivery may not qualify for a change-of-mind return.

• Where a garment is defective or incorrectly supplied, Eminnova Couture will assess the issue and provide an appropriate remedy in accordance with applicable law.

For eligible change-of-mind returns, the customer is responsible for return delivery costs. Where the error is attributable to Eminnova Couture, we will bear reasonable costs associated with resolving the issue.

3. Bulk and Corporate Orders

Bulk garment manufacturing orders are produced according to agreed quantities, designs, measurements or size specifications, fabrics, and other approved requirements.

• Deposits and payments cover production commitments, materials, labour, and other order-related expenses.

• Once production has commenced, cancellations or changes requested by the customer may result in deductions for reasonable costs already incurred.

• Returns or refunds will not ordinarily be granted solely because the customer changes their mind or because the garments are no longer needed.

• If delivered garments have a manufacturing defect, incorrect specifications, or a material discrepancy from the approved order, the customer must notify us within 3 days of delivery, providing photographs, order details, and a description of the issue.

• Eminnova Couture will investigate and determine an appropriate remedy, which may include repair, replacement, correction, or a refund for the affected items, as appropriate.

Customers must inspect bulk deliveries promptly. This inspection period does not remove any rights provided by applicable law.

4. Deposits and Payment

A minimum deposit of 60% of the agreed order total, or full payment where required, must be received before production begins.

Deposits are not automatically forfeited. If an order is cancelled, the refundable amount will be calculated after considering documented costs incurred, contractual commitments, and applicable legal requirements.

Any outstanding balance must be paid according to the agreed payment terms. Customers will be informed of any approved refund amount before it is processed.

5. Refund Processing

Approved refunds will generally be processed within 7 to 14 business days after the refund amount and payment details have been confirmed.

Refunds will ordinarily be made through the original payment method where practicable. Processing times may vary depending on the financial institution.

Delivery or dispatch fees are generally non-refundable for change-of-mind returns, but may be refunded where required by law or where the delivery issue resulted from an error attributable to Eminnova Couture.

6. Alterations and Sizing Issues

Eminnova Couture will assess reported sizing issues individually.

Where an outfit does not fit because of an error in measurements taken by our team or a failure to follow the approved specifications, we will provide an appropriate correction.

Where the customer supplied incorrect measurements, approved the measurements, or requested a design or fit change after production, additional alteration charges may apply.

Any complimentary alteration commitment agreed at the time of purchase will be honoured according to its stated terms.

7. How to Request a Return or Refund

Customers should contact Eminnova Couture through our official communication channels and provide:

• Full name and order reference.

• Proof of payment or purchase.

• A clear explanation of the issue.

• Photographs or videos where relevant.

• The preferred resolution, where applicable.

Our team will review the request and communicate the next steps. Customers should not return garments before receiving return instructions.

8. Important Notice

This policy applies to individual purchases, custom tailoring, ready-to-wear clothing, and bulk manufacturing orders, subject to any specific written agreement made for an order.

Nothing in this policy excludes or limits consumer rights or other legal obligations that cannot lawfully be excluded under applicable Nigerian law.

Eminnova Couture