Shipping Policy

EMINNOVA COUTURE

Shipping and Delivery Policy

Effective Date: 10 October 2026

Eminnova Couture supplies native wear, casual wear, corporate wear, ready-to-wear clothing, and bulk-manufactured garments to individuals, retailers, wholesalers, distributors, and corporate organisations.

We are committed to ensuring that every order is properly prepared and delivered through a suitable delivery service.

1. Shipping Locations

We offer delivery within Nigeria and international shipping to selected countries.

Shipping availability depends on the destination, courier coverage, parcel requirements, and order size. Customers should confirm international shipping availability before placing an order.

2. Order Processing and Production

Ready-to-wear items available in stock are prepared for dispatch after payment confirmation and order verification.

Custom-made outfits and bulk manufacturing orders require production time based on the design, quantity, fabric availability, measurements, and production schedule.

For orders requiring production, the production timeline will be communicated to the customer before the order is confirmed.

3. Estimated Delivery Time

Our standard delivery estimate is approximately 7 days for eligible orders, depending on the destination, product availability, production requirements, and delivery service.

This is an estimate, not a guaranteed delivery date. Custom-made garments and bulk orders may require additional time.

Production time and shipping time are separate. Where an order requires manufacturing, the overall timeline will be communicated before confirmation.

If an unexpected delay affects an order, we will notify the customer and provide an updated estimate.

4. Delivery Methods

Depending on the destination and order requirements, we use:

• Dispatch riders for suitable local deliveries.

• Courier companies and waybill services for deliveries to other locations within Nigeria.

• Appropriate international courier services for eligible overseas orders.

The delivery method will be selected or agreed upon based on the destination, parcel size, order quantity, availability, and customer requirements.

5. Shipping Charges

Shipping and dispatch fees are separate from garment prices unless otherwise stated in writing.

The applicable delivery charge will be communicated to the customer before dispatch. Charges may vary according to destination, parcel weight, dimensions, quantity, and delivery service.

For bulk and corporate orders, shipping arrangements and costs will be agreed upon before the order is finalised.

6. Payment and Dispatch

A minimum deposit of 60% of the agreed order total, or full payment where required, must be received before production begins.

Any outstanding balance must be settled according to the agreed payment terms before dispatch or release of the order.

Orders will be dispatched after the applicable payment requirements have been met and the garments are ready for delivery.

Customers will receive available tracking details, waybill information, or courier contact details where applicable.

7. Delivery Address and Failed Deliveries

Customers must provide accurate delivery addresses, active phone numbers, and any necessary directions.

If a delivery fails because of incorrect address details or the recipient’s unavailability, delivery may need to be rescheduled. Additional delivery charges may apply where justified and communicated to the customer.

Customers should ensure that someone is available to receive the order at the agreed destination.

8. Bulk and Corporate Orders

For wholesale, distribution, and corporate garment manufacturing orders, delivery schedules, shipping methods, packaging requirements, and transportation costs will be agreed upon before the order is finalised.

Large orders may be delivered in batches where both parties agree.

Customers should inspect deliveries promptly and report missing, incorrect, or visibly damaged items with supporting evidence and their order reference.

9. Delayed, Lost, or Damaged Shipments

If your order has not arrived within the communicated delivery estimate, contact Eminnova Couture with your order reference so we can investigate.

If an order arrives damaged, please photograph the packaging and affected garments and notify us as soon as reasonably possible.

Where a shipment is confirmed lost or damaged in transit, we will work with the delivery provider and the customer to determine an appropriate resolution in accordance with the circumstances and applicable law.

10. International Shipping and Customs

International delivery charges, availability, and estimated timelines will be confirmed before dispatch.

Customers may be responsible for import duties, customs charges, and taxes imposed by the destination country unless otherwise agreed in writing.

International shipments may experience delays due to customs clearance, inspections, or local delivery operations.

11. Contact Us

For shipping enquiries, delivery updates, or assistance with an order, contact Eminnova Couture through our official customer service channels and provide your order reference.

We will make reasonable efforts to resolve delivery concerns promptly.

This policy should be read alongside our Refund, Return and Exchange Policy and any written order-specific agreement. Nothing in this policy limits consumer rights that cannot lawfully be excluded under applicable Nigerian law.

Eminnova Couture